Advanced Medical Support Assistant

Advanced Medical Support Assistant

The position serves as an Advanced Medical Support Assistant at the VA Palo Alto Health Care System, Health Administration Service. The Advanced Medical Support Assistant is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions within a Patient Aligned Care Team, Specialty Clinic, or Call Center.

Responsibilities include:

• Work Schedule: Monday-Friday, 8:00AM-4:30PM
• Telework: Not Applicable
• Virtual: This is not a virtual position

The Advanced Medical Support Assistant (AMSA) must interpret and implement regulations accurately to reflect current operating procedures. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner.

Requirements include:

• You must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.

Qualifications include:

Basic Requirements:

• United States Citizenship
• English Language Proficiency

Grade Determinations:

Advanced Medical Support Assistant, GS-6:

• Experience: One year of experience equivalent to the GS-5 grade level.
• Demonstrated Knowledge, Skills, and Abilities:
• Ability to collaborate and communicate with a wide range of medical clinicians.
• Ability to independently set priorities and organize work.
• Ability to communicate tactfully and effectively.
• Advanced knowledge of the technical health care process.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery.
• Advanced knowledge of medical terminology.

Physical Requirements: See VA Directive and Handbook 5019.

Education: There is no education substitution at this grade level.

Additional Information:

• Opting in to make your resume available to hiring managers does not impact your application for this announcement.
• This job opportunity announcement may be used to fill additional vacancies.
• This position is in the Excepted Service and does not confer competitive status.
• VA encourages persons with disabilities to apply.

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.