Account Manager, Ubereats - Spanish Speaking Required

Account Manager

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners. This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention. Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

What You'll Do

1. Manage a book of business of UberEats restaurant partners
2. Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
3. Upsell merchants on marketing products (ads, promotions, etc)
4. Build processes and standardize best-practices within merchant success and your territory
5. Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
6. Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
7. KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
8. Excel in hands-on vendor management and training of new merchant features or products
9. Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 3 years of experience in sales, operations, account management, or similar functions
• Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
• Fluent in Spanish

Preferred Qualifications

• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience upselling promotional products and ads
• Excellent communication
• Strong critical thinking ability
• Cold-calling and effective outreach strategies
• E-commerce or marketplace experience
• Outstanding work ethic and attention to detail

For Culver City, CA-based roles: The total annualized on-target earnings (OTE) for this position are USD $89,286 - $99,286. The OTE includes a base salary rate of USD $62,500-$69,500 and a variable incentive target of USD $26,786-$29,786. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link.