Sales Support Assistant

Sales Support Assistant

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'

The primary responsibility of the Sales Support Assistant is to assist the sales team as it pertains to providing an exceptional Brand Experience. Serve as the sales team Salesforce Champion.

WHAT WE OFFER

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

ESSENTIAL FUNCTIONS

• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Responsible for lead management in an efficient and detailed manner for our Design Consultants, using CRM.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Updating the local marketing including showroom hours on the website, social media, Yelp and Google reviews.
• Updating and maintaining Design Consultant bios on the website.
• Running and distributing weekly reports for rescheduled consults, open status jobs, and "pending" client lists.
• Collaborating with Design Consultants to follow up on the "pending" client lists.
• Sending out "client anniversary" marketing campaigns.
• Will assign Trade Partners for the Trade program.
• Managing "Digideck / Hepburn" activities including local photos and keeping the "offer list current based on market.
• Responsible for sales administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
• When in the showroom, maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• Tracking and maintaining client traffic reports and distributing to leaders.
• Maintains an adequate supply of the Design Consultant and Showroom samples in the showroom at all times.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Responsible for assisting General Manager and Sales Manager with any administrative needs that may arise.
• Some locations may include CAD Design Support as part of this role including:
• Review and mentor Design Consultants in CAD and Design process, providing guidance
• Train new Design Consultants Advanced CAD Design with the assistance of the Sales Manager
• Weekly office hours and individual meetings with Design Consultants
• Heavy focus with Design Consultants who's defect rate is higher than 30%.
• Support team and sales manager with product training as needed, may included CAD/Design presentation in monthly Sales Meetings.

Competencies:

• Decisions will affect others within the functional area.
• Understanding a range of routine work procedures and their impacts on internal and external work areas, requiring a longer period of job training.
• Internal Communication that includes CCO team and/or corporate.
• Requires the ability to elaborate on routine information and ensure understanding.
• Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
• Work is guided by specific procedures and well-defined instructions. The team member would normally not deviate without seeking advice or guidance.

SKILLS & ABILITIES:

• High school diploma and/or GED
• Associates Degree related to business & or sales administration from an accredited college or university preferred
• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Advanced knowledge with internal CC CAD system.
• Strong communication, interpersonal and presentation skills
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Must be able to adapt to a fast-paced, changing environment and exercise independent thought to challenges and improve the status quo.
• Self-starter with a positive attitude, ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Must possess strong critical thinking, problem solving, time management, and organizational skills with the ability to work under pressure
• Strong multi-tasking, time management, and prioritization capabilities
• Must possess an unwavering commitment to foster a safe and event-free work environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Certificates & Licenses:

Successfully complete a Background check

PHYSICAL DEMANDS:

• Ability to stand on feet for minimum 4–6-hour shift.
• Minimal sitting in front of a computer for periods of time
• Ability to operate office equipment using hands and fingers, handle or feel, and reach with hands and arms
• Minimal bending, squatting, kneeling, stretching, twisting, reaching, and climbing
• Ability to frequently talk and hear
• Ability to reach with hand and arms and grasp objects
• Flexible work schedule: ability to work evenings and weekends

WORK ENVIRONMENT:

Company office and/or showroom location