Sales Support Administrator

Sales Support Administrator

Founded in 1982, California Closets of Canada has built a reputation as the leader and design authority in premium space design, delivering custom-designed organizational solutions and exceptional service. Our Canadian owner/operated franchise in BC is growing, and we'd like to invite you to be part of our continued success.

We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.' Think of your role within our team as 'belonging'.

Job Description

What We Offer:

California Closets has both company-owned and franchise locations. This location is a franchise and offers the following benefits:

• Health insurance – after qualifying period
• PTO days, paid holidays, and sick days
• 32 hour - 4 day work week including Saturday's
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Customer Service: Help customers face to face and on the phone leads with their storage needs. Responsible for identifying how customers heard about the company, inputting into in-house database and completing accurate consultation scheduling.
• Support Design Consultants: Responsible for distributing leads to Design Consultants and pass on customer information. Varied and fast paced.
• Showroom: Keep showroom immaculate, greet and assist all customers who visit showroom. Organize and run showroom events. Co-ordinate and run VIP showroom events. Update design materials and displays.
• Trade Database: Manage and provide sales support administration for Company Trade Partner program. Work closely with designers for networking events.
• Adhoc duties: Customer service duties plus administrative duties including, monitor online Google reviews and other reviews. Responsible to handle warranty claims, service requests, and extra part requests. Also, responsible for prepare and distribute trade packages, and other clerical responsibilities.

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Previous sales experience an advantage
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working on own.
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, in-house database, Microsoft Office, etc)