Sales Manager

Sales Manager

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'

Job Description

The Sales Manager ensures that company sales goals are met or exceeded including achieving all key business metrics while following the California Closets policies and procedures. This role ensures that the Design Consultants are delivering on the California Closets standards of excellence with each and every customer. The Sales Manager also collaborates with the GM and Operations Team to make sure that the process flow is being followed and results in delivering a high standard of customer service at all touchpoints.

What We Offer:

California Closets has both company-owned and franchise locations. This location is a company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Collaborate with GM to hire and retain top talent based on the budgeted number of Design Consultants.
• Manage a team of Design Consultants ensuring all company revenue goals and key performance indicators are met or exceeded. Ensure the Design Team has the appropriate mix of company leads and personal marketing plan leads.
• Performance management of underperformers while following guidelines to improve results including detailed documentation.
• Collaborate with head office operations team on process flow and identify opportunities for improvement.
• Conduct monthly goal setting and reviews with all team members.
• Work closely with the GM on a variety of initiatives including the creation of sales contests and incentive programs, a sustainable charitable strategy, and develop a sustainable trade business strategy.
• Schedule and facilitate monthly Sales Meetings including coordination with guest speakers and head office personnel.
• Analyze sales data and develop a strategy with GM to address areas of opportunity.
• Ensure correct usage of CRM (dashboard) including quality of data entry, statuses, etc.
• Review feedback through 5 Star and follow up on all negative responses with the customer and or Design Consultant, communicate findings to GM.

Qualifications

• 3 -5 years as a Sales Consultant or in a sales management role preferred.
• Industry experience is a plus.
• Proven sales coach and mentor.
• Strong conflict resolution skills.
• Exceptional written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Exceptional customer experience skills.
• Experience with design fundamentals preferred.
• Experience with CAD is a plus.