Quality Virtual Support II

Service Center

CSCS WA

Essential Job Duties

1. Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
2. Communicate findings to service advisors for training and compliance improvement purposes
3. Identify areas for GP% improvement through report analysis and estimate review
4. Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
5. Report and track findings for management
6. Comply with all Caliber safety rules, policy guidelines and company standards
7. Other duties as assigned

Skill/Requirements

• High school diploma or GED
• Minimum 5 years related experience
• Must be able to understand the needs of the carrier and the customer
• Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory
• Detailed knowledge of CCC/Mitchell estimating & "P-Page" logic
• Excellent verbal & written communication skills
• Must be at least 18 years of age
• Multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
• Must be able to sit for long periods of time