Desktop Support Specialist

Desktop Support Specialist

Cahill Contractors is a majority family- and woman-owned general contractor that specializes in the construction of multi-family residential, education, community, religious, and other commercial projects. With offices in San Francisco, Oakland, and San Jose, Cahill works throughout the San Francisco Bay Area. Now in its fourth generation of family leadership, Cahill has been building lasting relationships and quality structures with integrity since 1911. Cahill serves as a trusted partner to our clients, committed to their success from early in preconstruction through construction and beyond. Our employees take tremendous pride in their work and are consistently guided by Cahill's five core values: Safety, Integrity, Commitment, Collaboration, and Continuous Improvement. Cahill is an Equal Opportunity Employer.

Cahill is looking for an enthusiastic Desktop Support Specialist to join our team onsite at our office in San Francisco's Financial District. This is a generalist position with exposure to a wide variety of technologies. In this entry to mid-level position, you will have the opportunity to support both office and field personnel.

Job duties include, but are not limited to the following:

• Assist with IT issues, escalate tickets, and communicate with third parties to ensure timely resolutions.
• Manage PC/laptop setup and deployment for new employees using standard hardware images and software.
• Install, modify, and repair computer hardware and software, including supporting company mobile devices, printers, and network devices.
• Troubleshoot network port and wireless connectivity issues, resolving hardware, peripheral, and software problems.
• Demonstrate the ability to solve network and technical problems.
• Maintain composure and efficiency under pressure during major network and systems emergencies, contributing to timely solutions.
• Ticketing / Time management
• Maintain IT inventory
• Occasional on-site support for our offices in Oakland, San Jose, and San Leandro.

Preferred education, experience, and qualities:

• 3-5 years of previous IT experience.
• Technical certifications, especially Microsoft and CISCO, are preferred.
• Strong expertise in Windows client and proficiency in Office 365 Suite.
• Windows Server, including AD and GPO.
• MDM
• Basic networking knowledge, including TCP/IP, DNS, routing, and subnetting.
• Flexibility to meet important deadlines.
• Effective multi-tasking skills, seamlessly switching between project management and daily systems support.
• Exceptional interpersonal skills to interact professionally and harmoniously with peers.
• A quick grasp of modern technologies and a sense of humor to foster a positive team environment.

Benefits:

• Full-time, direct-hire position located onsite at our office in San Francisco's Financial District
• Cahill covers 100% of employee premiums for medical, dental, and vision (HMO and PPO options available)
• Multiple coverage options for spouse/partner and family
• Additional benefits include a wellness stipend, FSA, and 401(k) with employer match
• Opportunities for mentorship and professional development within a collaborative team

Physical requirements:

• Repetitively use hand motions for keyboard use and physical use of vision to read computer monitors and paper documents.
• Regularly use hands to operate standard office equipment (personal computer, phone, printer, etc.)
• See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.
• Sit at a desk for prolonged periods of time working on a computer.
• Talk and hear at normal levels. The noise level in the office work environment is usually low to moderate.
• Must be able to lift up to 15 pounds at times.
• Must be able to lift up to 30 pounds occasionally.

The base salary for this exempt role is $85,000 - $95,000. Cahill is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.