VIP Marketing Strategy And Support Specialist

ESS VIP Assistant

Responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. Will work collaboratively with manager to ensure effective execution of VIP strategies. In addition, will support all ongoing ESS VIP operational processes.

Key Job Functions:

• Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
• Coordinates the implementation and adoption of all new initiatives and policies, including sales performance programs
• Serves as a customer service liaison between ESS VIP leadership and the VIP network
• Works with manager to optimize effective use of contact, sales, and service strategies
• Assists with the utilization of tools and programs and the associated guideline adherence
• Monitors and responds to questions submitted by the VIP network
• Supports defining VIP segmentation by establishing sound criteria and enforcing standards
• Contributes to the facilitation and maintenance of the Casino Marketing sales performance culture
• Ability to travel
• Other duties as assigned

Education and/or Experience:

• One to three years of successful experience in casinos/hotels, customer service, or sales
• College degree preferred
• Knowledge and experience with Microsoft programs Excel, Access, and PowerPoint preferred

Preferred Qualifications:

• Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Excellent interpersonal, problem solving, communication, leadership, and analytical skills
• Ability to drive marketing strategies across multiple locations
• A systematic and process oriented mindset to ensure seamless end-to-end customer experiences
• Capacity to thrive in an environment that is diverse, production-oriented, fast-paced, and deadline driven, while prioritizing and flexing to accommodate last minute requests
• Can work independently of others to perform duties
• Ability to collaborate in a team environment that fosters dependability, accountability, support, assistance, and flexibility