Supervisor Hotel Operations - Full Time, Valet/parking (harrah's Socal)

Valet Supervisor

This role provides supervision in the daily tasks of Valet. Supervise day-to-day operations of Valet to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop and motivate employees in order to increase employee retention.

Our ideal candidate:

• College degree preferred (Hotel or Business Management preferred).
• High School diploma and/or equivalency required.
• Superior customer service skills and experience in dealing with the public required.
• Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred.
• Excellent oral and written communication skills.
• Ability to develop and enforce Standard Operating Procedures.
• Ability to communicate in English clearly and effectively both orally and in writing.
• Ability to plan, organize and complete the work and take initiative logically and independently.
• Possess well-developed interpersonal skills.
• Ability to set and achieve high standards of performance.
• Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.

About the role:

• Greets and welcomes customers with Family-Style Service, takes pride in being a Harrah's team member, and serves as a Hotel Management representative, and customer service role model for employees.

• Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah's standard.
• Prepares reports daily to detail Hotel activities and the Hotel's financial results.
• Schedule staff in accordance to business demands.
• Recommends changes for assigned personnel, including hiring, promotion, demotion, and release of personnel.
• Approves regular vacation and recommends leaves of absence.
• Provides coaching and written documentation of positive and corrective work-related activities.
• Prepares and coordinates performance reviews of assigned personnel, including four-week, eight week, ten week, 90 day, six month, and annual reviews.
• Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.
• Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail.
• Handles guests' complaints, taking corrective action as necessary including incident reports.
• Handles all guest inquiries with promptness.
• Provides direction and training to all employees to maintain a positive and fun working environment.
• Understands, values, and supports the Harrah's mission statement.
• Builds relationships with guests during their visit.
• Must have knowledge of all services available on property to communicate information accurately and clearly to guests and employees.
• Performs other managerial duties as deemed appropriate.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies, and procedures.

A few more things:

• Must be able to move in and around the Casino/Hotel areas and Valet areas through the entire shift.
• Must be able to stand for long periods.
• Must be able to respond calmly in a crisis and demanding situations handling many guests needs in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 50 pounds.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.
• Must be able to respond to visual and aural cues.
• Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile, and photocopier.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to run in extreme heat if necessary.

Salary: $55k per year

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.

Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.