Poker Service Representative (caesars New Orleans)

Job Title

Poker Service Representative

Job Description

Join a team that goes all-in on you. Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

Benefits: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• Free Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Discount Program within Caesars Partner Network
• Fun and Free Team Member Events
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

Job Summary: The Poker Service Representative is responsible for supporting the daily operations of the poker room, ensuring excellent customer service, compliance with internal controls, and smooth execution of games and promotions.

• Customer Service
  • Greet and assist players with professionalism and courtesy.
  • Answer questions regarding promotions, rules, and poker room procedures.
  • Resolve player concerns promptly and effectively.
• Operational Duties
  • Monitor and maintain poker room logs (e.g., card logs, drawer security).
  • Ensure compliance with internal controls and audit requirements.
  • Assist with seating players, managing waitlists, and coordinating table changes.
  • Support dealers and supervisors with game flow and player management.
• Promotions & Events
  • Assist in executing poker room promotions (e.g., cash drawings, tournaments).
  • Document winners and ensure prize distribution follows policy.
  • Communicate promotional details clearly to players.
• Compliance & Security
  • Ensure drawers remain secured at all times.
  • Report and document any violations of internal controls.
  • Uphold confidentiality and integrity in all transactions.

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Knowledge of poker rules and variations (preferred but can be trained).
• Detail-oriented with strong organizational skills.
• Flexible schedule, including nights, weekends, and holidays.
• Acknowledges, greets and converses in English with customers who are actively playing Poker.
• Maintains a constant survey of tables and fills, as needed.
• Takes set-ups to dealers as they are called for.
• Seats customers on available Poker tables as directed by the Floor Supervisor.
• Arrive early and prepared for each shift.
• Maintain professionalism and honesty at all times.
• Actively contribute ideas to improve poker room operations.
• Serve as a role model for teamwork and customer service.
• Must be able to maneuver in between Poker tables.
• Must be able to reach, pull, bend, crouch and kneel around Poker tables and Poker bank.
• Must be able to lift up to 30 pounds.
• Must be able to accurately complete mathematical computations when working with fills and set-ups.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

Gaming Permit: Non-key

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Note: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.