Hospitality Service REP

Job Summary

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintains constant awareness of hotel occupancy to sell rooms.
• Provides and monitors requested room types.
• Able to pre-block rooms and monitor special requests.
• Answers phones in a courteous, informative, and timely manner.
• Assist guests with coat check and luggage handling.
• Assist hotel housekeeping as needed.
• Demonstrates and follow cash handling procedures.
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors.

WHAT YOU WILL NEED

• Sound technical and operational understanding of customer service and hotel operations.
• Must be able to receive and maintain all required certification.
• Complete all required company training.

ADDITIONAL REQUIREMENTS

• Ability to move effectively and efficiently throughout the hotel areas.
• Ability to stand for a prolonged period.
• Ability to read and write.
• Ability to use computers, telephones and radios.
• Ability to work in a smoking and pet-friendly environment.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Job Info

• Job Identification 82875
• Job Category Hotel Operations
• Job Schedule Part time
• Locations Isle Casino Hotel Waterloo