Guest Service Agent - Steady Extra (flamingo LV)

Guest Services Agent

As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition ensuring every arrival is prepared for from having the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, Agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guest. Agents are expected to make pre arrival, social and post stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. All Nobu hotel guest are to be personally welcomed to the hotel and escorted to the Nobu Hotel registration or directly to their room.

Essential Job Functions:

• Process check-in and check-out transactions for VIP's
• Assist VIP's with questions about the city and property
• Assist VIP's with booking dinner, show, etc… able to make thorough and accurate recommendations based on guest's needs.
• Assist with guest service recovery
• Serve guests in room on arrival.
• Display upbeat and positive attitude at all times
• Responsible for being apprised of current events in hotel to assist VIP's
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Implement Guest Recognition Program
• Records and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests.
• Are available for all guest needs and requests.
• Knowledgeable of the product, brand and services. Agents are capable of assisting with room tours and site inspections.

Qualifications:

• Strong interpersonal and communication skills.
• Proficient in a second language would be strongly preferred.
• Self-starter with strong problem solving ability
• Detail-oriented and proactive
• Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS.

Physical, Mental and Environmental Demands:

• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.