Field Technician I - (kiosk And Hardware Support) - (north Kansas City)

Field Technician I

Caesars is seeking a Field Technician I to join our team. Do you like to solve technology puzzles? In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.

This is a 100% on site, regional travel-based position requiring daily driving between properties and performing hands on installation and repair of kiosk and sportsbook equipment. This is not a remote or help desk role.

How you will create the extraordinary:

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements.
• Perform other duties as required

What you will need:

• 2 years of service as a technician (casino/computer tech) or equivalent education.
• Experience working with hand and power tools. Knowledge of network testing equipment.
• Knowledge of Windows-based computers and basic ISP knowledge
• Ability to work on your own, follow directions and complete assigned projects in a timely manner.
• The ability to conduct yourself in a professional manner towards other staff and our customers. Free of conflicts regarding subjective opinions or interests.
• The ability to obtain and maintain any required gaming licenses

Other requirements:

• Must be able to lift, carry, pull, push 100lbs.
• Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries.
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• The position requires a significant amount of driving. Enjoying driving would be helpful.
• Must be 21 years old with a valid driving license and clean driving record
• The successful applicant may be exposed to sounds at 90 decibels
• The successful applicant may be exposed to a smoke-filled environment
• You must successfully complete a background and drug screen

Together we win: We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Equal employment opportunity: Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.