Casino Services Shift Supervisor - Full Time - Harrah's Gulf Coast

Essential Job Functions

Directly supervises all line level team members. Responsible for accurate and timely completion of all shift work. Maintains harmony among Team Members and resolves grievances. Maintains attendance and variance records; researches all discrepancies related to cash activities. Monitors NRT machines to ensure optimum uptime. Is fair and consistent in all employee related interactions. Assists in the meeting of all deadlines including but not limited to: evaluations, spotlight pace, documentation, and return of Revenue Audit exceptions. Is professional and calm in all aspects of business operations and sets tone and example for entire department. Applies excellent problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Strives to maintain consistency among shift. Partners with other departments to solve common issues where Total Reward, Cashiering or Credit experience may be applicable. Is detailed in monitoring that all policies and procedures are performed by personnel and documents accordingly. Maintains the accountability of the cage in accordance with Grand Biloxi internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Creates exciting atmosphere for guests, following all Spotlight behaviors. Make suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Maintains confidentiality of all matters regarding guests, team members, and the business operation. Ensures compliance with all "Title 31" regulations. Stays up to date on all aspects of property promotions and Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely

Physical, Mental and Environmental Demands

Must be able to lift up to 10 pounds

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.

Must be able to work at a fast pace and in stressful situations.

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

What You Will Need

High School Diploma or GED

Must be able to read, write, speak and understand English.

Must be able to do simple math.

Must be able to stoop, bend, as well as maneuver through all areas of the Center.

Must be able to work standing for long periods of time with frequent standing in one location.

Must be able to work under pressure to handle long guest lines, customer demands and complaints.

Can type at least 20 wpm

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to work in a drug free environment and pass a chemical dependency test.

Ability to obtain the appropriate work authorization per gaming regulations required

Must be able to perform multiple tasks at a time including giving excellent customer service, typing, answering questions and counting and balancing funds.

Must be able to stand throughout shift, use hands to finger motion, handle or feel, reach with hands and arms, and talk or hear.

Must perform repetitious reaching, bending, lifting and carrying 10-25 pounds or more. They may also climb stairs as needed.

The employee must do repetitive work while paying attention to details and must have a high stress tolerance.

Great Opportunities for Growth

Stick with Harrah's, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Harrah's Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you'll have every opportunity to turn your job at Harrah's into something more.

Employee Benefits Include

Paid Time Off (Option to roll over hours each year)

Full Benefits (Health, Medical, Dental, Vision and 401k)

Free meals for employees

Tuition Reimbursement

Quarterly Bonus Potential

Advancement Opportunities

Job Info

Job Identification 81253

Job Category Finance and Accounting

Job Schedule Full time

Locations Harrah's Gulf Coast