Software Support Specialist (china)

Technical Support Specialist China

The Technical Support Specialist is part of a highly customer-facing group that provides delivery and post-delivery technical support to CAE's customers, contributing to the company's goal of being the Flight Training and Simulation Partner of Choice.

Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the Technical Support offers flexibility, professional growth and networking throughout CAE's world-wide network of training centers and customers and partners.

We're seeking highly motivated candidates to join our Technical Support team in CAE China who are responsible for the support of our Chinese customers.

This position is based in Shanghai.

Responsibilities:

• Load deployment - Install simulation software product load and validate and close related snags/issues with customers.
• Issues clearance - Execute SW and HW installation/integration/troubleshooting on-site and solve problems.
• Qualification - Run qualification tests (QTGs) or tuning QTGs to prepare simulator for initial or recurrent qualifications.
• AOG support - fast reponed when receive an AOG report from customer. Set up and coordinate efforts to isolate and address issues using remote support (from Montréal).
• Visit training centers to collect priority issues list and schedule on-site work plan
• Fast respond customer requests and technical questions.

Projects Support:

• Flight Simulation Training Devices(FSTD) delivery projects installation, integration, tuning, testing, acceptance, and snags clearance.
• Hardware and software Update projects (PDS) installation, integration, tuning, testing, acceptance, and snags clearance.
• FSR assignments
• Technical training course delivery

Governance/reporting:

• Provide weekly/monthly report on activities progress.
• Develop internal course/notes and share experiences
• Coach and mentor less experienced team members.

Qualifications/requirements:

• Bachelor's degree in Engineering or Computer Sciences
• Bilingualism in both Mandarin and English is required.
• Strong software background. Good Knowledge of Windows/Linux Environment and PC hardware. Ability to troubleshoot complex problems.
• Availability to work on nightshifts (if Montréal support is required). Willingness to work irregular hours.
• Availability to travel within China for on-site work. Ability to adapt to new environments
• Aerospace knowledge is an asset.
• Knowledge of the CAE simulation environment is an asset.
• General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.

Desired Characteristics:

• Taking challenge, resourceful, takes initiative, good interpersonal skills and ability to work under pressure.
• A sense of commitment to both team and customer objectives
• Self-driven and desire to learn and grow with advances in technology

Why CAE?

We believe that a company's creative potential relies on all of its employees' experience. That is why we are proud of our teams' great diversity. We hire talented individuals who have a great variety of valuable experience and perspectives.

We look for candidates who enjoy working in a dynamic work environment. They are focused on continuous improvement and are proven leaders who have excellent interpersonal skills.

Position Type: Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.