Client Service Representative

Customer Service Representative

Do you have strong customer service and technology skills and are looking to join a dynamic customer service team to provide clients with exceptional service and support? CAE, the worldwide leader in aviation training is looking for a Customer Service Representative to join our new Business Aviation Training Center in Savannah, GA. If you thrive in a fast-paced environment and enjoy helping to create a strong customer experience this role is for you! This is an onsite position, Monday-Friday, 7:00-4:00.

Description:

Welcome clients at the reception area and manage the registration and check-in process. Answer incoming calls and route inquiries to the appropriate internal teams. Prepare and organize client materials for check-in, including prebills, pending contracts, book bags, name badges, schedules, name tents, and luggage tags. Manage the full client check-in process, ensuring payments are collected, contracts are signed, and all TSA and regulatory compliance requirements are met. Maintain inventory of client materials and supplies (e.g., book bags, pens, brochures). Ensure client lobby and lounge areas are clean, organized, and welcoming. Communicate daily client issues and no-shows to Sales and Training Services teams. Assist clients with study material applications and use of the CAE Crew Training app. Provide on-site support to resolve client concerns and complaints, with a focus on positive customer relationships and client retention. Support schedule changes and message handling for clients as needed. Deliver prompt, professional hospitality services, including providing local area information and assisting with special event arrangements. Maintain company store inventory and merchandise. Participate in special projects as assigned by the CSR Group Lead.

Minimum Qualifications:

High school diploma or equivalent. Proven customer service experience in a professional environment. Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Strong verbal and written communication skills, with the ability to interact effectively with clients and internal stakeholders. Ability to work onsite in a fast-paced, customer-facing environment. Demonstrated ability to handle sensitive situations with professionalism, discretion, and sound judgment.

Preferred Qualifications:

Associate degree or higher. Experience in hospitality, hotel, concierge, travel, or aviation-related customer service roles. Experience supporting scheduling changes and managing multiple client requests simultaneously. Ability to work effectively in culturally diverse environments. Demonstrated problem-solving skills and adaptability in changing operational conditions.

Physical Requirements:

Occasional ascending/descending of ladders, stairs, scaffolding, ramps, and poles. Frequent stationary positioning (sitting or standing). Occasional movement throughout the facility. Occasional lifting or adjusting of objects up to 20 lbs. Frequent repetitive motions of wrists, hands, and fingers.

Benefits:

Comprehensive medical, dental, vision, and EAP coverage (full-time employees). 401(k) with employer match and Employee Stock Purchase Program. Flexible vacation policy and paid holidays, including December 25–January 1. Global parental leave and enhanced paid maternity leave in the U.S. and Canada. Company-paid life, AD&D, short-term disability, and caregiver support. Additional voluntary benefits including legal coverage, dependent life, pet insurance, and FSA options. Access to cutting-edge technology and diverse teaching opportunities. Opportunity to remain active in the flight deck while maintaining work-life balance. Professional growth through CAE's comprehensive Instructor development program.

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. Accessibility CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail sfhr@cae.com or call: 972-456-8347. We will make a determination on your request for reasonable accommodation on a case-by-case basis.