Retention Sales Representative I - Residential - Remote Eligible

Retention Residential Account Representative

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight's Sales Team and unlock your sales potential! We are currently hiring Retention Residential Account Representatives!

Work from the comfort of your home! This role is 100% remote, Saturdays are required. Target Salary starting at $55k!

We are open to hiring in any of the following states: AL, AK, AR, AZ, FL, GA, IA, ID, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.

What you will do to contribute to the company's success:

• Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet revenue goals.
• Upsell or cross-sell relevant services during save calls to increase customer lifetime value and achieve incremental revenue targets.
• Accurately enter and update work orders, save entries, and billing adjustments while ensuring all customer notes and account changes are recorded correctly.
• Complete all required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.

Qualifications

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.
• Previous outbound or inbound telemarketing experience in a call center is preferred.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• We value your experience in addition to education. We are looking for three to six months of related experience and/or training. We would prefer candidates with an Associate's degree or higher.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.