Network Support Engineer I - Remote Eligible

Network Support Engineer

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

This position is part of Network Support Engineering, an operations team, which is responsible for supporting Cable One's service provider and corporate network infrastructure. In this role, you will be responsible for break-fix actions, manage escalations and process requests, all in support of maintaining the uptime and reliability of Cable One's networks. This team supports multiple access technologies such as Passive Optical Networks (PON) & DOCSIS, as well as routing and switching, across a variety of hardware vendors.

What you will do to contribute to the company's success:

• Receive, research, and provide resolution or escalation of tickets and e-mail-based support requests.
• Provide Tier 3 support and troubleshooting to ensure network infrastructure availability and reliability.
• Provides direction and support to field and local office personnel in trouble escalations.
• Works with other departments, teams, and vendors to research and resolve incidents or service requests, as related to Cable One's network infrastructure.
• Participates in the 24/7/365 reachability of the Network Support Engineering team.
• Performs on-call duties as assigned.
• Assists with special projects as assigned.
• This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

If you enjoy:

• Solving real-time network puzzles – including diving into packet loss, asymmetric routing, or unexpected latency issues and tracing them to their root cause.
• Collaborating across teams – working closely with the NOC, Engineering and field to resolve complex service-impacting incidents.
• Owning the outcome – taking initiative to follow through on issues from detection to resolution, even when the problem spans multiple systems or vendors.
• Learning and developing yourself and others – documenting findings, contributing to knowledge bases, and helping improve processes for the next team member who faces the same challenge.
• Multi-vendor, multi-technology environments – you enjoy working on multiple flavors of the same technology as well as on multiple technologies and can transfer knowledge seamless across vendors and implementations. Think DOCSIS & PON delivery of data, video, voice and other services using platforms from Calix, Harmonic and CommScope to name a few and a diversified route-switch platforms from Juniper, CISCO, IP Infusion, Nokia, Ciena and more.
• Being part of a team that has your back – we celebrate milestones, share wins and lessons and everyone's voice matters.

Qualifications:

• Two-years related experience or training, Associate degree from a two-year college or technical school, or equivalent combination of education and experience.
• CCNA/JNCIS or equivalent routing & switching certification
• Must be a self-starter with sound problem solving and troubleshooting skills.
• Excellent analytical and troubleshooting skills.
• Excellent computer skills including Microsoft Excel and Microsoft Access.
• Must be flexible and a team player.

Core Competencies:

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits:

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks:

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

Our Commitment:

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes:

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.