Inside Sales Representative

Customer Service Representative

Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

This is an onsite position located in Spokane, Washington.

The customer service position is responsible for responding to customer requests and generating parts sales, understanding customers' needs and quickly and efficiently carrying out the steps required to satisfy those needs.

Essential duties and responsibilities include:

• Have the ability to use issued Excel queries to review open orders and quotes.
• Create customer orders, and/or create work orders for fabrication if required parts are not in stock.
• Manage dashboard of open quotes and orders, perform follow-ups as required by the due dates.
• Contact current and potential customers to grow prospects and sales.
• Drives product sales by developing, identifying, and securing all relevant direct sales opportunities.
• Generates market interest and closes sales by executing activities such as projects, surveys, campaigns, teaching, site visits and promotions.
• Actively solicits product opportunities, referring leads as appropriate.
• Provides telephone support to customers.
• Engages in other sales-related duties as needed.
• Must learn good working knowledge of Alliance equipment to troubleshoot customer needs and direct them to appropriate personnel if needed.
• Any and all other duties assigned.

Purchasing authority level: None

Supervisory responsibilities: None

Certificates, licenses, registrations: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or equivalent

Experience and skills:

• 5+ years of related experience.
• Must have strong analytical skills.
• Intermediate computer skills with experience in Windows based environment.
• Proficiency with databases and MS Office, including Excel and Word, is required.
• Proven ability to accurately work with detailed records while consistently meeting deadlines.

Personal attributes: Personable, ability to show empathy, demonstrate ability to work as part of a team in a demanding production environment, good communication skills.

Physical requirements: To successfully perform the essential functions of this job, an individual must be willing and able to:

• Work occasional evenings and weekends to meet deadlines.
• Sit at a desk or computer for extended periods of time.
• Move about the office and factory with occasional lifting, bending, and reaching.
• Dial, hear and respond to telephone calls and inquiries.
• Communicate effectively (visually and verbally) with internal and external contacts.
• Meet requirements of daily attendance on job for a full, continuous work schedule.

Compensation: $22-26/hour plus a structured sales incentive program.

Benefits: Alliance offers a competitive benefits package that includes medical, dental, vision, life insurance, disability insurance, 401K with employer match, PTO, paid holidays and a bonus program.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.