Field Service Engineer

Field Service Engineer

Barry-Wehmiller India Private Limited Supporting Division: Machine Solutions (MSI) Location: Flexible within India (preferred: Hyderabad) Reports To: Account Manager, Machine Solutions

Barry-Wehmiller India is part of the global Barry-Wehmiller group, providing engineering and technical services to its operating companies worldwide. This position supports Machine Solutions Inc. (MSI), a part of the Barry-Wehmiller Group of Companies. MSI is a pioneer and leading supplier of medical product process and testing equipment. MSI has been instrumental in automating or semi-automating several manual processes within stent and catheter manufacturing organizations. We offer an excellent opportunity for highly motivated individuals in a fast-paced, biotech organization.

The Field Service Engineer will be responsible for installation, troubleshooting, maintenance, and technical support for Machine Solutions equipment at customer sites across India and Southeast Asia. The role requires a combination of technical expertise, customer service excellence, and strong communication skills to ensure high levels of customer satisfaction and operational reliability.

Key Responsibilities:

• Install, test, and commission Machine Solutions equipment at customer sites, ensuring equipment performs to specification.
• Conduct preventive and corrective maintenance, troubleshooting, and repairs on mechanical, electrical, pneumatic, and software systems.
• Provide timely and professional on-site and remote customer support.
• Deliver customer training on equipment operation, safety, and maintenance.
• Maintain detailed service documentation including installation reports, service logs, corrective action records, and expense reports.
• Coordinate with the global Aftermarket Service and Engineering teams to ensure efficient resolution of customer issues.
• Support Aftermarket Sales opportunities by identifying leads for service contracts, spare parts, and upgrades.
• Ensure compliance with customer and company safety standards during all service activities.
• Travel frequently within India and Southeast Asia (up to 75%).

Required Qualifications and Experience:

• Diploma or Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering.
• Minimum 5 to 8 years of experience in installation, service, or maintenance of automated or precision equipment (preferably medical device, automation, or packaging machinery industries).
• Hands-on experience with troubleshooting PLC-controlled systems and pneumatics.
• Strong analytical and problem-solving skills with the ability to work independently in customer environments.
• Excellent written and verbal communication skills; ability to train and guide operators and maintenance teams.
• Comfortable working in cleanroom or regulated manufacturing environments.

Preferred Qualifications:

• Prior experience in supporting international customers or exposure to cross-cultural environments.
• Familiarity with ERP/CRM systems for tracking service calls and documentation.
• Willingness to travel across India and Southeast Asia for extended periods.

Key Competencies:

• Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs.
• Technical Expertise: Applies sound engineering principles to identify, analyze, and resolve technical issues.
• Communication: Clearly conveys technical information to customers and internal teams.
• Accountability: Takes ownership for service quality, timeliness, and customer satisfaction.
• Team Collaboration: Works effectively with cross-functional global teams.

Work Environment and Physical Requirements:

• Frequent travel to customer manufacturing sites (India & SEA).
• Work involves exposure to cleanrooms, production floors, and regulated environments.
• Requires physical mobility for installation and repair activities (lifting, bending, tool handling, etc.).

Note: This position will be on the rolls of Barry-Wehmiller India Pvt. Ltd., supporting Machine Solutions' global service network. The role provides exposure to cutting-edge medical manufacturing technologies and collaboration with international teams.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.