D365 CE Architect - field Service - Remote Eligible

D365 Ce Field Service Architect

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

The D365 Ce Field Service Architect is the IT domain leader for the Field Service aspects of our Microsoft D365 / Customer Experience global program. The primary responsibility of this role is the evaluation of our business requirements and the development of solutions and services to meet those needs. A fundamental part of this role is to govern the design of standard processes, data and systems associated with our Field Service domain, ensuring that Barry-Wehmiller applies industry standard best practices in the delivery of secure, robust, effective, and scalable solutions.

The Architect's role is highly collaborative, leading the systems design for their domain, working closely with Solutions Analysts and the other domain Architects to develop and implement the future business systems at BW. The role is a fundamental part of the company's new ERP Center of Excellence (CoE) group.

Principal Duties and Responsibilities (Essential Functions):

• Lead the IT CE Field Service domain.
• Analyze, research, plan, and design for the CE FS domain ensuring that business needs are met, coordinating within the broad group of Architects to ensure an integrated, coherent approach to the whole systems design.
• Conduct research on new and emerging CEFS technologies or technologies that can be leveraged through existing Microsoft Dynamics investments.
• Govern the design standards for the domain ensuring that we reuse standard systems setup and processes, evaluate requests for modification working closely with Solutions Analysts, business leaders to approve, modify or reject changes.
• Collaborate closely with our external partners to ensure that we optimize the technical landscape and that we are fully aware of external changes and developments that we need to work with to secure an ongoing robust landscape.
• Ensure that design processes are established, followed, that the design is appropriately documented, and that test plans are developed.
• Assist users in testing and adoption of process improvements, working closely with Business Partners and Solutions Analysts.
• Assist with corrective actions when D365 CEFS system related issues reach "Tier 3" status.
• Assemble appropriate documentation to support process change. Where needed, originate training aids or standard operating procedures.
• Provide project support where required for new implementations/rollouts.
• Support for continuous process improvements.
• Leverage Copilot and AI to optimize field service processes, reduce complexity, and uncover insights that enable smarter decision-making.

Qualifications:

• Bachelor's degree required in Computer Science or related field.
• Must have 6+ years direct experience leading the architecture, configuration, and development for the Field Service domain of the Microsoft Dynamics 365 CE solution in a multi-national company.

Knowledge and Experience:

• D365 Field Service and CRM
• eCommerce
• Sales / Product Configurators
• Project based work structures
• Functional and Technical Integration with F&O
• Experience with Dual Write
• Engineering Systems
• IIoT – Interfacing Field Service application with Smart Machines
• Must have direct experience of the full CE implementation cycle, from initial needs analysis, through rollout and stabilization.
• Must have direct experience of leveraging and integrating enterprise level systems, inclusive of CE, ERP and Business Intelligence.
• Strong knowledge of data management, including data lineage, stewardship, segmentation, cleansing, and capture.
• Experience in systems governance for the domain and the ability to work with others to establish the development process and controls.
• Experience of leveraging SAAS based systems to deliver value.
• Experience with, or at a minimum, a strong desire to explore, AI and Copilot technologies to drive innovation, problem solving, and actionable insights.

Personal Attributes:

• Ability to research and select appropriate technologies and partners, working with commercial, legal, and technical teams.
• Excellent ability to collaborate and engage with IT leadership, business customers and external third parties.
• Strong commercial acumen to support the assessment of options and vendors.
• Excellent verbal and written communication skills; ability to explain technical concepts to a non-technical audience.
• Must be able to work across all IT technical platforms to coordinate joint resolution of business problems.
• Experience influencing cross-functional teams without formal authority and maintaining strong working relationships.
• Experience coaching, mentoring, and developing others.
• Certified Microsoft Dynamics 365 professionals are preferred, however not mandatory.
• Fluent in all Microsoft Office 365 applications, including Power BI.

Supervisory/Responsibility:

No direct employees initially, but indirect responsibility for coordination of the Domain development with the Architects group and Business Leadership.

Work Environment:

Work is typically performed in a standard office setting, working at a desk or table on a level surface.

Position Type:

This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.

Travel:

Moderate domestic (vendors, user, and customer site visits) and occasional international travel required as part of this role.

Physical Demands:

This role requires the constant use of computers and standard office equipment. Mental and visual attention is necessary to perform various duties.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company: BW Corporate US