Customer Service Representative (m/w/d)

Sales Specialist

BW Papersystems, part of the Barry-Wehmiller Group, manufactures systems that transform paper into consumer products every day, all around the world. We offer innovative technologies, service, and parts, as well as years of worldwide experience in the following areas: corrugated processing, finishing, cutting and packaging, stationery, and security document production as well as bookbinding. Our customers rely on our machines to produce products like corrugated boxes, folding cartons, passports, notebooks, copy paper, cartons, coated papers, and other specialty papers. For more information, visit bwpapersystems.com. Barry-Wehmiller is a broad global provider of engineering, consulting, and manufacturing technologies for packaging, corrugated, and paper industries. The combination of an employee-oriented management style with operational strategies and sustainable growth has made Barry-Wehmiller a $3 billion company with almost 12,000 employees who share a common vision: Building a Better World through Business.

Job Description: Your Tasks

• Order processing from quotation to order recording: Handling customer inquiries, order recording, creation of quotation- and order-specific documents such as quotations, proforma invoices, order confirmations, advance invoices, etc.
• Building and maintaining good business relationships with customers.
• Continuous quotation tracking.
• Implementation of sales strategies through targeted communication.
• Coordination of delivery dates with internal interfaces such as purchasing and shipping.
• Close cooperation with the technical department to meet specific customer needs.
• Support of the finance department in the follow-up of open receivables.
• Processing of spare parts-related complaints.
• Taking on various tasks to support company goals.

What We Offer

• Market-appropriate salary as well as profit-sharing models.
• Flexibility for a balanced work-life balance through various part-time models, flexible working hours, and the possibility of home office.
• Access to corporate benefits with exclusive discounts at well-known companies and a selection of employee benefits such as child card subsidy, gym subsidy, Deutschlandticket, etc.
• Active promotion of employee health through active breaks and other activities.
• Various opportunities for personal and professional development.
• Targeted support and guidance during the start through a supervised onboarding program.
• An innovative employer with a long-term perspective, characterized by appreciation and security for the future.
• An open company culture characterized by "Truly Human Leadership" and an inspiring work environment with flat hierarchies.

Your Profile

• Completed commercial training or a comparable degree with at least 3 years of relevant work experience.
• Extensive experience in customer service of key account customers.
• Familiarity with sales processes, pricing, and the creation of quotations and orders.
• Proven experience working with an ERP system.
• Proficient use of MS Office.
• Excellent verbal and written communication skills for effective collaboration with internal and external contacts.
• Strong initiative, innovation spirit, and the ability to drive improvements.
• Fluent German and English skills are required; other foreign languages are advantageous.
• Excellent interpersonal skills and the ability to independently solve problems while working closely with national and international teams in daily operations.

The job ad generally appeals to you, but you are not sure if your profile fits? Apply anyway and we will discuss it!

Company: BW Papersystems