Collections Support Specialist

Collections Support Specialist

The Collections Specialist plays a vital role in Food & Supply Source's success by ensuring customer accounts remain accurate and up to date. Food & Supply Source provides this concierge-level account support to customers at no additional cost, setting us apart from other group purchasing organizations and strengthening our customer relationships.

We value the impact and connection that comes from regular in-person collaboration. This candidate will sit remotely. We are unable to offer work sponsorship for this role.

Food & Supply Source is your go-to procurement solution in the human service sector. Our carefully vetted network of suppliers guarantees reliability and excellence with every purchase. Through deliberate curated partnerships with top manufacturers nationwide, we secure unmatched pricing, helping organizations save valuable time and resources. As a Buyers Edge Platform brand, Food & Supply Source offers more than just conventional solutions – we provide innovative procurement strategies, tailored strategic services, and menu/nutritional services specifically crafted to meet the unique needs of human service organizations. All our services are free (or at no cost) to our members. With Food & Supply Source, procurement becomes effortless and efficient, empowering you to allocate resources where they are needed most, serving your client.

Your impact:

• Review weekly AR reports from distributors to determine which customers have outstanding balances that may result in an interruption in service.
• Communicate directly with customers via email regarding past due balances by sending a snapshot of specific past due invoices and credits on account.
• Report any pertinent payment information received from customers back to distributor to avoid credit hold. Including critical check information such as date issued and dollar amount.
• Encourage Sysco customers to get on Sysco PAY site where they can view accounts receivable history and make direct payments.
• Work closely with several large Food & Supply Source customers who require additional AR support.
• Communicate with individual distributor representatives regarding unissued credits, incorrect tax charges etc.
• Work directly with distributor credit analysts to resolve outstanding customer balances by aligning open invoices and credits.

About you:

• 2+ years of experience with accounting, business analytics or similar
• Experience in Foodservice distribution operations is a plus.
• Bachelor's degree preferred but not required
• Accounting experience with a strong emphasis on client trial balance management.
• Excellent written and verbal communication skills
• Ability to understand multiple distributor platforms and accounting practices.
• Proficiency with Microsoft Office tools

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.