Field Service Technician 2

Field Service Technician – Burroughs Inc.

Do you enjoy troubleshooting and repairing electronic equipment? Are you passionate about delivering outstanding customer service? Do you have a knack for solving problems with technology and mechanics? If you answered yes, then Burroughs wants to meet you! We're seeking motivated Service Technicians to join our nationwide team and support customers with their cash automation and transaction technology.

Burroughs is a leader in payment and transaction automation technology with over 135 years of experience serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self-service devices across the U.S. and Puerto Rico. Join us and become part of a company that has been a trusted industry leader since 1886!

Why You'll Love Working Here:

• Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
• Competitive Pay & Time Off: Premium hourly rates ($18–$33 based on experience), floating holidays, and paid time off.
• Day-One Benefits: Medical, dental, and vision insurance effective your first day.
• Future Growth: 401(k) savings plan and opportunities for career development.

What You'll Do:

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.

Technology You'll Work With:

• ATMs and Teller Cash Recyclers (TCRs)
• Smart Safes and Currency Counters
• Self-Service Kiosks
• Point-of-Sale and Retail Transaction Devices
• Servers and Networking Hardware
• Other OEM banking and retail automation equipment

Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms.

What We're Looking For:

• Technical aptitude or a strong interest in learning electro-mechanical repair.
• Excellent customer service skills and a positive, solutions-focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.

Requirements:

• High School Diploma or GED (Associate's Degree a plus).
• At least 21 years of age.
• Valid U.S. driver's license, with at least 2 years of driving history.
• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus.

Employment Type: Full-Time

Pay Range: $18.00 – $33.00/hour (based on relevant experience)

At Burroughs, you'll gain hands-on experience, work with innovative technology, and build a long-term career with a company that values its people.

Travel Details:

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.

Work Schedule Expectations:

Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments.