Crisis Services Supervisor

Crisis Services Supervisor

The Crisis Services Supervisor oversees the Crisis Teams to remain in compliance with all DMH and CARF expectations. Provides assessment, mobile response, and coverage when necessary. Monitor staff documentation and assist in required reporting and deliver information to the Director of Crisis Services. Functions in accordance with Burrell Behavioral Health Policies and Procedures and within their professional code of ethics.

Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.

Position perks and benefits include:

• Employee benefits package - health, dental, vision, retirement, life, & more
• Paid time off - 29 days per year including vacation & holiday pay
• Additional income opportunities - providing licensure supervision
• Mileage reimbursement - company paid for work functions requiring travel
• Top-notch training - initial, ongoing, comprehensive, and supportive
• Career mobility - advancement opportunities from within
• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key responsibilities include:

• Assist with collecting required department data, program evaluation, maintenance of various contracts for services, and other needs to ensure department compliance.
• Provide telephone and face-to-face crisis intervention; document all phone and face-to-face contacts on appropriate forms.
• Regularly review and monitor written documentation, providing corrective feedback and employee discipline as needed, to assure compliance with documentation requirements.
• Represent Burrell Behavioral Health in the community by providing outreach, information and education, as well as participation in other community events.
• Coordinate necessary service delivery for clients served with 1:1 staff supervision, case discussions, review of documentation, and by field mentoring.
• Facilitate the hiring and training of new staff as needed.
• Manage Crisis Staff within assigned teams and provides oversight to all Crisis staff on an as needed basis; not limited to hiring, training, professional development, and yearly evaluations.
• Within limits of experience, educational background, and Burrell time commitments, presents educational material in public forums to promote community understanding of mental health and to enhance community response to mental health concerns.
• Develop and maintain partnerships within the community in order to integrate Crisis services.
• Provide crisis intervention services and participate in emergency services to provide rapid aid in cases of crises.
• Is responsible for team scheduling and will utilize coverage options to ensure all 24/7 crisis shifts are appropriately staffed.
• Assists in overseeing communication and collaboration between various programs within Burrell regarding supportive care pathway, BCC, CPRC, and recovery/treatment.
• Provide a safe place to conduct staff meetings where team members can communicate and build supportive professional relationships. Deliver agency and department updates.
• Perform other duties as assigned by the Director of Crisis Services or Burrell Administration.

Education and/or experience qualifications include:

• Requires a master's degree or higher in psychology, social work, counseling or related behavioral health field
• Professional license preferred (PLPC, LPC, LMSW, or LCSW)
• Establish effective relationships via telephone and personal contacts
• Able to communicate effectively before community groups, employees of the organization, and client's family members/natural supports
• Must complete CPI, First Aid, and CPR certifications
• Adaptability (ability to perform effectively in the face of changing job demands)
• Initiative (taking necessary and appropriate action on one's own)

Physical requirements and working conditions include:

• Required to stand and walk and sometimes sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; and talk or hear
• The noise level is usually low to moderate
• Must be able to perform job duties in all weather conditions
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities

Brightli is on a mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.