SMB Sales Manager

SMB Sales Manager

Burq is transforming last-mile delivery by empowering merchants of all sizes to compete in the on-demand economy. From local restaurants and retailers to multi-location brands, we provide a flexible, technology-driven delivery solution that helps businesses grow revenue and delight their customers.

We're expanding fast, and we're looking for an experienced SMB Sales Manager to lead and grow our team of Account Executives focused on acquiring and scaling small to mid-sized merchants.

Role Overview

As the SMB Sales Manager, you will be responsible for building, coaching, and leading a team of reps selling into SMB accounts. You'll ensure the team consistently drives new business, manages pipelines effectively, and contributes to Burq's overall revenue growth. This role is highly hands-on — you'll be both a coach and a strategist, ensuring reps are successful in outbound prospecting, consultative selling, and closing merchants.

Key Responsibilities

• Lead and Manage a High-Performing Team: Hire, train, and develop a team of SMB Account Executives.

• Activity & Pipeline Management: Set clear daily/weekly activity expectations (calls, demos, proposals) and hold reps accountable to building and maintaining a healthy pipeline.

• Coaching & Development: Provide regular feedback through 1:1s, call reviews, and roleplays to sharpen reps' prospecting, discovery, and closing skills.

• Quota Achievement: Ensure the team consistently meets or exceeds monthly and quarterly sales targets.

• Sales Process Optimization: Refine and implement repeatable, scalable sales processes in HubSpot (CRM) to drive efficiency and accuracy.

• Collaboration: Partner with Marketing on lead generation campaigns and Customer Success on smooth merchant onboarding and adoption.

• Market Insights: Act as the voice of the customer, sharing feedback and trends from SMB prospects to inform product and GTM strategy.

• Culture Builder: Foster a high-energy, competitive, and supportive sales culture that celebrates wins and learns from losses.