Sales Support Administrator

Sales Support Administrator

Cairo, Egypt – hybrid

Permanent

We make health happen

As a Sales Support Administrator, you'll provide essential daily admin support to our EEA Sales teams, helping drive success across both Individual and Employer Sponsored Scheme customer segments.

Key Responsibilities

• Allocate and prioritise incoming emails, ensuring accurate categorisation and timely responses across teams and stakeholders
• Provide daily admin support to ESS and Indi Retention teams
• Manage diaries and coordinate tasks to meet strict 24–48-hour turnaround targets
• Maintain accurate records via SWAN, CRM, and other systems
• Handle policy updates, refunds, balance transfers, and client record creation
• Produce MI and claims reports for Group
• Ensure flexibility during team changes and take ownership of personal development
• Communicate effectively via phone, email, and MS Teams
• Learn and document processes and systems to support continuous improvement

What We're Looking For

• Good organisational, planning and time management skills
• Good written communication, a high level of assertiveness and an excellent telephone manner
• Fluent English, written and spoken
• French language or any other foreign language will be a plus
• Experience of the healthcare market or Financial Services
• To have a good geographical knowledge, an understanding of differing cultural drivers and an appreciation of differing time zones

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com