Retention And Support Manager

Retention And Support Manager

Permanent

Location: Hong Kong

Full time

Hybrid working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How You'll Help Us Make Health Happen

• Build and manage profitable, long-term relationships with assigned brokers, delivering exceptional service while proactively identifying opportunities to grow the portfolio.
• Take full ownership of your portfolio, including retention, renewals, expansion opportunities, pricing discussions, and overall sales activity.
• Use both outbound and inbound engagement to negotiate and close commercial opportunities effectively.
• Deliver consistently high levels of customer care by taking ownership of day-to-day client and account issues.
• Communicate clearly and professionally with intermediaries and third parties throughout issue resolution.
• Maintain service quality in line with Sales Management and Compliance standards.
• Maintain up-to-date knowledge of Bupa Global IPMI products and services to enable consultative, value-led selling.
• Monitor competitor activity and market developments, sharing relevant insights with colleagues to inform strategy.
• Play a key role in delivering retention and growth targets for Individual IPMI business through the intermediary channel.
• Manage inbound and outbound sales activity, converting opportunities to meet regional and team targets.
• Proactively engage intermediaries to secure quotes and maximise lead conversion within your region.
• Collaborate with the wider team to exceed targets and share market insights and trends.

Key Skills/Qualifications Needed For This Role:

• Proven experience within the global health insurance market, or demonstrable transferable expertise from other financial services sectors.
• Strong understanding of relevant legal and regulatory frameworks, with experience managing and overseeing third-party relationships.
• Solid knowledge of the end-to-end business development lifecycle, including the interdependencies between pricing, risk management, marketing, distribution, product development, systems, legal, and operations within a medical insurance environment.
• Demonstrated experience in negotiating and managing high-value commercial agreements, delivering mutually beneficial outcomes.
• Exceptional interpersonal, communication, and influencing skills, with a strong focus on driving results and achieving successful commercial outcomes.
• Fluency in Cantonese and English is essential, with Mandarin proficiency considered a strong advantage.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.