Diagnostics Service Manager

Diagnostics Service Manager

Onsite role Cromwell Hospital, Kensington, SW5 0TU (with responsibility across additional London sites) Full time (37.5 hours) Permanent Competitive Salary We make health happen

As Diagnostics Service Manager, you'll lead and manage the daily operations of our Lung, Sleep, Audiology, and Neurophysiology Centres at Cromwell Hospital. You'll also provide dotted line management for Physiologists across additional outpatient and diagnostic sites in London. This is a senior role at the heart of our rapidly expanding diagnostic services, where you'll drive service growth, quality improvement, and people development.

How you'll help us make health happen:

• Provide visible leadership across multiple diagnostic specialties, embedding a culture of accountability and continuous improvement.
• Oversee clinical and operational performance, ensuring compliance with quality standards and governance frameworks.
• Take responsibility for financial performance, including budget planning, cost control, and identifying revenue opportunities.
• Lead and develop a high-performing team, driving engagement, training, and succession planning.
• Deliver robust Quality Assurance plans, covering equipment, protocols, and infection control.
• Champion customer experience and consultant engagement, ensuring world-class care delivery.
• Drive service development and innovation, supporting research, audits, and new projects to enhance growth and recognition.

Key Skills / Qualifications:

• Essential: BSc Degree in Clinical Physiology / Healthcare Science Current ILS certification and RCCP registration High-level technical and operational knowledge in at least one specialty: respiratory, sleep, or neurophysiology Significant experience in leading and managing teams within healthcare diagnostics Experience in service planning, budget management, and quality improvement Strong commercial acumen and ability to manage cost centre budgets
• Desirable: ARTP membership or HCPC registration Pg/MSc in a related area Previous leadership experience within independent healthcare Business development experience

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Payment of professional registration fees Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts

Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.