Functional Specialist - Servicenow

Join Us At Bunnings

Experience Bunnings from the other side of the counter! What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are seeking an experienced ServiceNow Functional Specialist to join our Bunnings Technology team.

About The Role

If you're passionate about solving real-world problems with smart tech and want to help shape how thousands of team members work every day - this is your chance. As a ServiceNow Functional Specialist, you'll be part of a close-knit team driving innovation across our Retail Operations and Service Management platforms. From mobile apps to Employee Center Pro portals, you'll help build tools that make a genuine difference.

As a ServiceNow Functional Specialist you will contribute to a wide range of projects and initiatives, including:

• Designing, testing and delivering enhancements across our ServiceNow platform
• Supporting mobile applications and integrations that power our retail network
• Collaborating with agile teams to embed DevOps practices and continuous delivery
• Leading improvements in service quality through performance monitoring and reporting
• Representing Tech in workshops and project meetings, sharing your expertise
• Supporting business cases and documentation for upgrades and new features
• Engaging with vendors and service providers to ensure smooth delivery
• Mentoring others and helping build capability across the team

About You

You're a natural problem solver who works well with others to achieve results. You're curious, adaptable, and comfortable navigating complex systems. Joining our team means being part of a collaborative group that values open communication and supports each other's success.

You thrive on challenges, enjoy improving processes, and are eager to grow your skills, share ideas and take ownership of impactful projects. You build strong relationships across teams, are proactive in your work, and keep up with the latest tech trends. You manage multiple priorities effectively and stay focused under pressure, aiming to make a meaningful impact through your contributions.

In addition to hit the ground running, you'll bring:

• 3–5+ years' experience in systems analysis or similar roles
• Strong understanding of ServiceNow platform and modules (CSM, ITSM, EC Pro)
• Experience with scripting languages (JavaScript, jQuery, Angular, MySQL, PowerShell)
• Familiarity with REST, SOAP, SFTP and API integrations
• Solid grasp of SDLC, STLC and bug lifecycle processes
• Experience in agile environments and DevOps practices
• Strong communication and stakeholder engagement skills
• A service-oriented mindset and a drive to continuously improve

You'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.