Customer Service Team Member

Join Us and Experience Bunnings from the Other Side of the Counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the Role:

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. In this role, you'll support our customers both in store and through customer deliveries – you will efficiently transport customer orders directly to their homes, using our easy-to-drive, Bunnings Local delivery vehicles.

This is a Full-Time role and flexibility to work Monday-Friday from 9am-5pm is required so that we can provide the best experience to our customers. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.

What's involved:

• Provide friendly, helpful, and professional service to customers; both in-store and during deliveries.
• Pick and pack orders for instore, online and trade customers in an efficient and timely manner
• Collaborate effectively with the Order Management team to provide exceptional customer service and timely deliveries.
• Safely load products onto vehicles, deliver directly to customers, and unload orders upon arrival.
• Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who We're Looking For:

We're looking for team members who are passionate about helping others and are keen to learn and grow. In this role, you'll become part of our expanding Order Management team, supporting Online, Click and Collect, and Click and Deliver customer orders, while also assisting customers in-store with their fulfilment needs. We're looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you!

You'll Need:

• To act with integrity, be safe and do your best
• Current valid full Drivers Licence to fulfil customer deliveries
• Strong understanding of MS Office and Computer based Order Management systems
• Highly organised and an ability to work autonomously
• The availability to work flexible hours (including late nights, early mornings and weekends)

When you're ready to give this opportunity a red hot go, all you'll need to do is:

• Submit an application and complete an online chat interview (20 minutes)
• If successful, next step includes an online video interview (15 minutes)
• If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes)

You'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.