Customer Admin & Support Team Member - Warnervale F&T

Join Us at Bunnings

Experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the Role

Bunnings Frame and Truss are now looking for a Customer Support Team Member within our Warranty & Technical team based in our Warnervale Frame & Truss site. With huge investment in our F&T operations, excellent training, and development strategies plus future growth opportunities across the Bunnings Group, now has never been a better time to join the Bunnings Frame & Truss team.

As a Warranty & Technical Support Team Member your role will provide aftersales service to our Frame and Truss customers. You will be an investigator, an organizer and provide best experience to our customers when something is not quite right. Your ability to understand building plans, understand the manufacturing process from technical drawings to production and delivery of F&T products will serve you well in this unique and varied role. You will be quick to react to internal and external stakeholders whilst you provide solutions with focus on warranty, admin, resolving structural build issues. You will be supported by our Technical & Production teams and whilst building knowledge is preferred, we can teach.

You can expect to work with Microsoft products, Salesforce software and be joining an experienced team of 6 Warranty & Technical Support Team Members. With the rapid expansion of F&T manufacturing across Australia the Warranty & Technical Support role can offer pathways into leadership roles, detailing, estimation, technical solutions and many more.

What's involved:

• Provide monthly reporting, generate purchase orders and action credits
• Coordinator site inspections and measurements when required.
• Liaise between sales, technical and production/despatch departments
• Document and record agreements

Who we're looking for:

As a Warranty & Technical Support Team Member for Frame and Truss you will be a highly driven individual with an ability to understand building plans and manufacturing processes. Your pro-active, organized and have strong time-management skills whilst able to develop relationships through excellent customer communication both written and verbal. You may have come from a previous customer service or warranty focused environment either face to face or phone based and whilst building knowledge is not essential an interest in construction, engineering or DIY is advantageous.

You'll need:

• A genuine passion for customer experience
• Be able to approach, connect and confidently interact with customers and teams
• An eagerness to learn about products and services
• To act with integrity, be safe and do your best

If this sounds like the role you have been looking for or you need further information get in touch today.

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.