Agency Operations Manager - Remote Eligible

Agency Operations Manager

We're on a mission to do away with crappy training and become the most creative, innovative, and effective digital learning agency on the planet. Our team of six creates custom eLearning courses for incredible clients across a range of industries, including Gaming, Music, Film, Transport, Drinks and Health. With new projects and clients on the horizon, we're ready to scale - and we need someone who can keep our internal operations and project workflows running seamlessly.

Our Managing Director is spending more and more hours on operational and administrative tasks, time that could be better spent on clients and growth. We're looking for a proactive, highly organised Agency Operations Manager who can take full ownership of:

• Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes)
• Overseeing the production workflow (task scheduling and management, production coordination)
• Internal admin (project reporting, knowledge management and light HR support)

This role will be a key position in the business - the glue that holds our team, projects, and processes together.

Project workflow and team coordination

• Attend client briefings and creative meetings (occasionally outside regular UK hours)
• Manage project setup in Asana, Slack, Timely and Google Drive
• Prepare briefs for freelancers and internal team members (we call ourselves 'Bundlers')
• Coordinate with Bundlers to keep project workflows moving and project plans up-to-date
• Manage internal reviews and support quality assurance
• Share project updates and manage feedback/approvals with clients
• Document learnings in Notion to help us continuously improve

Business operations and admin

• Manage resource and capacity planning in Asana
• Support finance admin by tracking project hours in Timely and generating project spend reports
• Coordinate team meetings and availability
• Support people management by helping onboard freelancers and new Bundlers
• Own core business tools, including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they're well-organised and optimised for our team
• Own knowledge management to keep internal and strategy documents organised in Notion
• Manage software and tool subscriptions
• Take on recurring admin tasks that free up the Managing Director's time

Process and workflow improvement

• Identify bottlenecks in project workflows and internal operations, and improve how we work
• Create clear, repeatable processes for both client projects and internal operations
• Track and report key metrics (hours, budgets, project progress) to keep the team informed
• Help shape smarter ways of working as we scale

What you bring to the team:

• Operations or production coordination experience, ideally in a digital learning, creative, or digital agency environment
• Strong organisational and operational skills, with the ability to manage multiple priorities simultaneously
• Experience in tools like Asana, Slack, Google Suite, Notion and time-tracking software
• Financial literacy to track budgets, hours, and simple reports (no need to be an accountant, just confident with numbers)
• Keen attention to detail with a friendly, proactive approach
• Excellent communication and coordination skills, especially with colleagues and freelancers
• A passion for continuous improvement, streamlining processes, and keeping things running smoothly
• Flexibility to occasionally join calls with clients and colleagues outside regular UK working hours

Why you'll love working at Bundle:

• Fully remote. Our team of Bundlers work remotely across the UK, NZ and Georgia.
• Flexible hours. However, this role needs to align with when the rest of the UK team is working.
• Extra time off between Christmas and New Year's. In addition to 25 days' holiday.
• Professional development. We want to ensure you can grow along with Bundle.
• Own your role. We don't micro-manage (but help is always available).
• Best-in-class tools. We'll provide a MacBook Air, Remarkable and all software licences.
• Good vibes. You'll be part of an awesome team and work with amazing clients.