Technical Support Engineer I - Remote Eligible

Tech Support Engineer

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five core values: ownership, energy, speed & agility, service, and being human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

As a problem-solving, developer-focused technologist, you will serve as the highest point of escalation for our clients in resolving complex technical and custom application-related inquiries. You will function as the crossroads between various internal teams (Product Engineering, Product Support, Systems Engineering and Database Administration), to ensure that issues are solved efficiently and to the satisfaction of our customers.

As a Tech Support Engineer, your typical day might include:

• Troubleshooting and collaborating cross-functional teams to resolve highly complex software and technical issues
• Consulting with clients directly to target root cause and drive timely resolution
• Taking ownership of identified technical issues, finding the root cause and resolving issues at their core
• Qualifying and determining priority for development issues, communicating business impact to Product Management and Development teams for appropriate triage of high impact issues
• Assisting with communication and testing for scheduled maintenances on application infrastructure, feature releases, and major application impacting events
• Owning issues and escalating as necessary; driving resolution with speed and agility to match the urgency of the customer

This role may be a fit for you if you have:

• Minimum 2 years working complex cases
• Knowledge of at least 3 different products
• Experience with REST API frameworks
• 1+ years experience with SQL and relational databases
• An understanding of email technology (SMTP, iMail, LDAP etc.), and networking and internet connectivity
• A creative and curious mind
• Excellent attention to detail, listening and research skills
• A knack for accurate and speedy documentation
• The ability to empathize with customers and convey confidence

Bonus points for:

• B.S. in Computer Science, Engineering, IS, or Mathematics
• Experience with ELK Query Language
• Programming experience

We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.