V - Doorways Support Assistant

Doorways Support Assistant

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: caring for people, building healthy communities, creating faith pathways, working for justice. The Salvation Army is one of Australia's largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds.

Volunteers bring life to our values of integrity, compassion, respect, diversity, and collaboration. We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. The Salvation Army is a Child Safe Organisation and takes this commitment very seriously. Therefore, all child-facing volunteer roles will require the successful completion of a Working with Children Check. Other roles may require a police check. The Salvation Army Australia is also an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Doorways Support Assistant works across all community-facing, as well as 'behind the scenes' aspects of the Doorways emergency relief services (excluding interviewing or casework). They are key in providing a warm welcome to community members so they feel safe and accepted, offering refreshments, as well as supporting the issuing of pre-allocated financial assistance cards, material aid and any additional connection as needed.

Key responsibilities:

• Build rapport: Taking a genuine interest in the community member and their wellbeing, a friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee.
• Program Support: Doorways Support Assistants work across all site-based aspects of support which may include community connections, distribution of pre-allocated financial assistance and material assistance, referral to other services, programs, activities, and spiritual support.
• Bringing a good sense of practicality and organisation, Doorways Support Assistants organise material aid items, restock and store food items, administer and distribute emergency relief.
• Administration: With a keen eye for accuracy and consistency, the role may require confidential data administration.

Qualifications and skills (desired/required): Essential for the role is an interest in meeting new people, bringing sensitivity and empathy to all interactions. Desirable previous experience for the role is customer service or connecting with people in a community support setting. Confidence with using computers is required for administration tasks.

Development opportunities with this role: This role will give volunteers an opportunity to develop customer service skills and build experience in community support. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit faith-based organisation with expressions in many different areas of society.