V - Doorways Support Assistant

Doorways Support Assistant

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Building healthy communities, Creating faith pathways and Working for justice. The Salvation Army is one of Australia's largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds.

The Salvation Army 'Doorways' community support model engages people at their point of need in a holistic way that is missional, relational and professional. Doorways provides support to community members through financial and material emergency relief, along with casework to help them to find long-term solutions. The Doorways Support Assistant works across all community-facing, as well as 'behind the scenes' aspects of the Doorways emergency relief services (excluding interviewing or casework). They are key in providing a warm welcome to community members so they feel safe and accepted, offering refreshments, as well as supporting the issuing of pre-allocated financial assistance cards, material aid and any additional connection as needed.

Key Responsibilities

• Build rapport: Taking a genuine interest in the community member and their wellbeing, a friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee.
• Program Support: Doorways Support Assistants work across all site-based aspects of support which may include community connections, distribution of pre-allocated financial assistance and material assistance, referral to other services, programs, activities, and spiritual support.
• Administration: With a keen eye for accuracy and consistency, the role may require confidential data administration.

Qualifications and Skills

Essential for the role is an interest in meeting new people, bringing sensitivity and empathy to all interactions. Desirable previous experience for the role is customer service or connecting with people in a community support setting. Confidence with using computers is required for administration tasks.

Background Check Requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is managed per our privacy and confidentiality policies. Below is what is required for this role: As this role has access to personal details, sensitive information, financial and material assets, it will require a Police Check and Working with Children/Vulnerable People Check.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.