Account Manager - Remote Eligible

About Buildout

Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. While brokers focus on relationships and winning listings, Buildout handles the workflows behind the scenes, turning manual processes into intelligent, scalable systems. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close.

The Opportunity

We're looking for an Account Manager to join our ambitious team and support our SMB customer segment. You'll act as the primary point of contact for your customers post-implementation, consistently delivering on their expectations and ensuring they're getting the most value out of their Buildout package.

As a quota-carrying AM, you'll own renewals and expansion across a high-volume book of business. You'll also partner cross-functionally to triage customer issues and escalations, helping customers to get the best use of our tools. You should be driven to make your customers successful and connect the dots between your customers' goals and leveraging our suite of products.

How You'll Contribute

Drive Revenue Across Your Book

• Own a renewal + expansion quota across a high-volume SMB portfolio by building multi-threaded relationships, identifying whitespace early, mitigating risks, and consistently executing strategies that drive retention and closed-won expansion.

Own the Full Expansion Sales Cycle

• Run the full sales process—prospecting, qualifying, demoing, value selling, negotiating, and closing expansion deals—while managing renewal pricing, timelines, and stakeholder alignment.

Account Strategy & Adoption

• Build strategic account plans that tie customer goals to Buildout workflows, monitor account health through Salesforce/Planhat/usage insights, identify churn triggers, and recommend adoption paths and bundles that increase long-term value.

Cross-Functional Leadership

• Serve as the customer's internal champion by collaborating with Product, Support, Implementation, Finance, and CS Ops to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes.

Continuous Improvement & Team Contribution

• Improve our AM sales motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment.

What Makes a Great Candidate

• 2+ years of B2B SaaS sales account management experience with a focus on upsells, cross-sells, and expansion opportunities
• Experience managing a high-volume book of business and consistently hitting sales targets
• Experience nurturing customer relationships and managing their renewals
• Experience with Salesforce (required); Planhat or other Customer Success tooling is a plus
• A juggling pro who can comfortably jump between inbound customer requests, to demos, to strategic renewal conversations, as well as adjust and match tone based on the customer call
• Process-minded, adaptable, and motivated to improve how work gets done
• A customer-first mindset with a passion for delivering an exemplary customer experience

We know there are great candidates who won't check all of these boxes, and we also know you might bring important skills that we haven't considered. If that's you, don't hesitate to apply and tell us about yourself.

Location: This is a fully-remote role open across most of the US. Candidates must be able to work within one hour of the CST time zone.

Compensation: The compensation for this position is a base salary between $60,000 - $70,000 with OTE between $90,000 - $100,000.

Reporting To: Aaron Belle, our Director of Account Management

Perks & Benefits

This program includes:

• Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
• Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you're encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.