Inside Sales Representative
Builders FirstSource
Sales And Customer Service Representative
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
* Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices.
* Actively engages in selling company products/services and related items.
* Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
* Enters orders into computer system and schedules delivery of products.
* Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.