Director Of Business Services

Director Of Business Services

Buckner Retirement Services Support Center Location: Dallas, TX / Hybrid Address: 12377 Merit Dr, Suite 900, Dallas TX 75251 Status: Occasional/PRN

We are seeking a Director Of Business Services to join our Buckner Retirement Services Support Team, committed to delivering outstanding service to our residents, members and associates. As a Director of Business Services, you will play an important role in managing all aspects of business services, including accounts receivable and accounts payable functions, that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others!

What you'll do:

• Review and maintain all accounts receivable and accounts payable for accuracy and retention guidelines. Timely and accurately prepare A/R aging report.
• Meet timely with the Executive Director to resolve any discrepancies.
• Collaborate with the Central Business Office (SBO) to direct timely and accurate billing for all Private Pay, Medicare, and co-insurance amounts monthly in accordance with CMS guidelines and Buckner policies and procedures.
• Collaborate with the Central Business Office (SBO) to monitor and manage the aging of Private Pay, Medicare, and co-insurance accounts receivables.
• Monitor and effectively implement accounting policies and procedures for facility in collaboration with the Corporate Financial Manager. Identify errors, notify supervisor and make corrections as appropriate.
• Accurately maintain the active resident financial files and the inactive resident file system. Maintain off-site storage logs for inactive files. Oversee file destruction process according to retention guidelines and HIPAA guidelines.
• Verify patient information and benefits with various insurance providers.
• Collaborate with the Central Business Office (SBO) to direct accurate billing for provided services to Medicare and other commercial and private payers according to established schedules, and accurately track Medicare and commercial claims and payments.
• Conduct timely follow-up on all past due receivables and communicate progress to supervisor weekly. Perform various collection actions including contacting patients by phone or letter and correcting and resubmitting claims to third party payers.
• Timely and accurately respond to questions from residents or financial parties, clerical staff and insurance companies. Identify and resolve patient billing and resident services complaints.
• Accurately oversee resident trust fund ledgers and petty cash. Review and balance petty cash on a regular basis.
• Responsible for accurately processing daily deposits.
• Review and reconcile accounts receivable records regularly throughout the month; perform tasks required to reconcile and close financial records according to established monthly schedules; send closing reports to supervisor, corporate management and financial services.
• Monitor budget and program expenditures to ensure compliance with approved guidelines; provide feedback and reports to leadership during the budgetary process. Assist with the preparation of the annual operating budget and financial plans.
• Direct the accurate and on-time preparation, production and distribution of all required Business Office reports.
• Monitor and direct departmental variance reports and compare to line specific budgets.
• Communicate with administrative staff and Executive Director regarding collection efforts, payments and payment postings.
• Update and maintain resident records including admission, discharge, and transfer information; maintain residents' insurance information and Medicare and co-insurance supporting documentation files.
• Develop and implement strategies with the Executive Director to enhance profitability and revenue generation including implementation of additional services for the residents.
• Ensure timely and courteous follow-through on all resident, guest and team member requests in the Business Office as well as Independent Living operations and services.
• Participate in staff meetings, leadership meetings, conferences, and training as required.
• Work with management to develop new programs and services that meet the community needs and market demands.
• Research issues and assist to resolve issues in accordance with policies, procedures and regulatory requirements. Exercise discernment skills necessary to identify, analyze and determine effective management of all issues, concerns, and day-to-day communication in office independently, one-on-one with supervisor and as a team; make independent decisions in accordance with established guidelines.
• Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
• Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Perform general office tasks as required.
• Perform special assignments, projects, and other duties as required.

What you'll bring:

• Requires in-depth understanding of business office and human resources operations, process, and procedures. This field of knowledge is normally associated with the attainment of a Bachelor's Degree in a related field. High School Diploma (or G.E.D.) required; Bachelor's Degree in a related field of study such as business or accounting preferred. Minimum 8 years prior related work experience required.
• Requires a minimum of 5 years prior related experience overseeing the management of accounts payable and accounts receivable. Prior related managerial experience preferred. Prior related experience in long term care for senior adults preferred.
• Prior demonstrated proficiency in an environment with high customer services expectations preferred.
• Requires proficient working knowledge of bookkeeping and accounting principles and Medicare billing practices.
• Requires job holder to work nights and weekends as needed.
• Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
• Requires proficient ability to speak, read and write English.
• Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and clients. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Requires demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
• Requires ability to function in a fast-paced, high volume, multi-faceted, results-oriented work environment and to analyze issues, identify priorities, manage projects and make decisions expeditiously.
• Requires proficient problem solving skills.
• Requires excellent interpersonal skills.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
• Requires in-depth ability to plan, administer, and report budgets and other financial data.
• Requires proficient working knowledge of budgetary management, financial process controls and development of policies and procedures.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including, but not limited to, Microsoft Word, Excel, Power Point, and Outlook, required. Requires ability to use other office machinery including telephones, typewriter, copy machine, fax machine and adding machine.
• Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner's mission, vision, and values.
• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time.
• Requires ability to speak clearly and make self understood in face-to-face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
• Requires ability to communicate effectively orally and in writing.
• Requires ability to establish and maintain effective working relationships with staff, vendors, residents, families, agency representatives, etc.
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability