Dermatology - Inside Customer Service

Dermatology Inside Customer Service

Location: NYC (Hybrid) Reports To: VP of Dermatology Compensation: $60,000-$85,000 Annual Bonus: UP to 10% annually Type: Full-Time

Bubble is redefining what skincare looks like for the next generation. We're the first modern, science-backed skincare brand built to clean, balance, and hydrate skin using high-quality, vegan, cruelty-free, and non-toxic ingredients at accessible prices. Since launching in 2020, Bubble has become one of the fastest-growing skincare brands in the U.S., available at major retailers including Target, Ulta, Walmart, CVS, and Boots UK.

Now, we're expanding our footprint into dermatology, building partnerships with leading dermatologists across the country to make effective, clinically backed skincare accessible to everyone.

We're looking for an enthusiastic, organized, and relationship driven Inside Customer Service Representative to join our growing Dermatology division. Based in our NYC headquarters, you'll serve as a key connector between Bubble and our network of dermatologists and healthcare professionals nationwide.

In this role, you'll be the voice and face of Bubble's Dermatology team, providing exceptional customer support, leading virtual product demonstrations, and ensuring every dermatology office we partner with feels informed, valued, and inspired by our mission. You'll play an essential role in bringing Bubble's dermatologist community to life and driving product recommendations that reach thousands of patients.

Key Responsibilities

• Lead Virtual Sampling & Product Demonstrations Conduct engaging, informative virtual product sessions with dermatologists and office staff Confidently present Bubble's portfolio, highlighting clinical efficacy, ingredient integrity, and benefits for all skin types
• Coordinate and fulfill national product sampling requests as leads are generated from our marketing programs
• Drive Awareness & Execute Strategic Field Initiatives Support and execute dermatology field strategies in markets without in-person reps Achieve performance targets and KPIs in partnership with the VP of Dermatology Use CRM tools to track engagements, monitor performance, and identify opportunities for deeper relationships
• Build & Nurture Relationships Cultivate strong, authentic relationships with dermatologists, healthcare professionals, and clinic teams nationwide Maintain consistent virtual touchpoints to ensure Bubble remains top of mind and deeply trusted Represent Bubble at select industry events, conferences, and trainings to expand reach and engagement
• Deliver Insights & Continuous Improvement Capture feedback from dermatologists and patients to inform future initiatives, sampling programs, and educational tools Communicate opportunities, challenges, and market insights directly to leadership
• Stay Ahead of the Curve Keep up to date with the latest product launches, dermatology trends, and competitive landscape Participate in ongoing internal training and development sessions to deepen product expertise and communication skills

Experienced in inside sales, customer service, or dermatology/skincare account support, ideally within healthcare or aesthetic fields A clear, confident, and empathetic communicator who thrives in building trusted professional relationships Highly organized and comfortable managing multiple priorities in a fast-paced environment Self-driven, adaptable, and motivated by performance goals and team success Familiar with CRM systems (Salesforce, HubSpot, etc.) or eager to learn