Solution Engineer (product Specialist)

Solution Engineer (Product Specialist)

We're looking for a Solution Engineer to support our B2B clients by providing technical guidance during the implementation and adoption of our solutions. You'll work closely with Customer Success Managers and Product teams to translate business requirements into practical solutions—bridging the gap between what our clients need and how our platform delivers it. You don't need to know our tech stack inside out on day one, but you must be technically inclined, curious, and confident in learning fast. This is a post-sales role—your job starts after the deal is closed.

Responsibilities:

• Support implementation: Work with CSMs and clients to configure, test, and validate solutions tailored to their business
• Understand client requirements: Translate customer needs into clear technical requirements and solution plans
• Collaborate cross-functionally: Work closely with Product, Customer Support, and Customer Success teams to address technical issues, surface feedback, and drive alignment
• Guide integration efforts: Assist clients with integrating our APIs and systems into their environments
• Scope and qualify technical services: Align with internal resources and best practices to define the right level of technical effort for custom work or integrations
• Maintain technical documentation: Ensure all client-facing materials and configurations are clearly documented
• Act as technical advisor: Help customers understand the platform's capabilities and how to best use it to meet their goals

Requirement:

• Minimum 4 years of professional experience in technical roles
• 1–2 years in a client-facing role such as Solutions Engineering, Sales Engineering, Implementation, or Technical Account Management
• Strong understanding of APIs, system integrations, and technical workflows
• Comfortable reading and editing JSON, troubleshooting REST APIs, or working with SDKs
• Clear communicator—able to explain technical concepts to non-technical stakeholders
• Able to manage multiple projects and deadlines in a fast-paced environment

Nice to have

• Experience in the crypto or financial services industry
• Familiarity with KYC/KYT/AML systems or fintech compliance frameworks
• Experience with cloud deployments and SaaS configuration
• Proficiency in Mandarin

Perks & Benefits

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more! Apply and let us tell you more!