RAN Commissioning & Integration Support Engineer Ao7157836

Commissioning & Integration Support Engineer

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

95% client satisfaction rate – measures client satisfaction vs. expectations.

Our clients have worked with us for over 10 years, on average.

BTI Solutions counts 4 Global Telecommunication companies as clients.

Client referrals are BTI Solutions' largest source of new clients.

Google Review 4.4, Facebook Review 4.8

Top Skills

Prior experience in RAN commissioning & integration, Senior level customer support experience, Strong communication skills

Schedule

8AM- 5PM CST, 4 days from office M-Th and 1 day (Friday) from home

Essential Skills, Duties and Responsibilities

Strong knowledge and experience with 4G / 5G 3GPP technologies

Strong knowledge and experience supporting/working on wireless network deployments (LTE/5G), SW/FW upgrades, installation and commissioning process

Ability to manage work flow in a ticketing system. Document issues/support request raised by customer and provide updates until issue resolution in the Remedy Sales force ticketing tool

Working with customers on a day-to-day basis to resolve customer network issues and provide technical support over the phone and email

Support the customer C&I team by answering questions on the equipment, assisting during trouble shooting, and identifying root cause

Potential to grow into a Tier 3 or technical SME role

Desire to serve in a lead capacity with ability to train and direct activities of junior engineers

Ability and desire to cross train on different RAN Technologies

Manage escalations on pre commercial sites during customer C&I activities with higher Tiers

Provide debug log analysis, check network configuration, and support customer as needed

Experience troubleshooting RAN / RF performance issues

Experience with wireless network architecture, protocols, RF optimization and standards

Be able to review various Engineering and Operational MOPs and provide feedback

Review and provide updates and resolutions on open tickets before escalation to a higher support tier

Build strong relationship with higher support tier teams to gain knowledge and collaborate in order to gain expertise

Strong communication (oral and written) and good presentation skills

Lead calls successfully with customers on technical discussions where there may be a difference in opinion. Overcome adversity and resolve issues with alignment

Contribute in the adaptation of tools for process improvement, automation, and increasing efficiencies

Provide On Job Training to the customer on a quarterly basis and as needed

Meet ticket quality and productivity standards

Perform knowledge sharing with all team members to enhance training

Desired Skills and Experience

Strong knowledge in LTE and 5G network architecture (RAN and CORE Network Elements) and IP network

Prior experience in commissioning, integration and network support related activities is a must

Experience with wireless network architecture, protocols, RF optimization and standards

Strong communication (oral and written) and good presentation skills

Experience with RAN products is a plus

Senior level customer support experience with mobile wireless network carriers

Previous experience in a Senior or Lead support role with a leading network equipment manufacture

Ability to write basic or advanced scripting in Unix, Python or other programming languages is a plus

Experience with use of AI to enhance productivity and efficiency preferred

Education, Work Experience and Training

BS EE or CS or other related field required. MS EE or CS or other related field preferred.

5 years minimum of telecom related work experience

Strong knowledge of wireless network architecture concepts especially in RAN domain

Experience with Virtualized RAN Network and applications

Good knowledge and experience with Unix Bash Shell Scripting and Perl/Expect Scripting

Strong customer support experience

Experienced in investigating and evaluating data trends for problem resolution