Business Technology Integrators (BTI), a Service-Disabled Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Service Desk Lead/ESD Lead in support of Marine Corps Recruiting Command (MCRC) headquarters in Quantico VA. This position requires a Secret Clearance.
Position Overview
The Service Desk Lead (Enterprise Service Desk Lead) provides daily supervision and direction to help desk staff supporting the Marine Corps Recruiting Command (MCRC) headquarters at the James Wesley Marsh Center, Marine Corps Base Quantico, VA. This role ensures high-quality technical support and customer service for all MCRC users, acting as the initial point of contact for troubleshooting hardware, software, and printer issues. Must have an Active Secret Clearance.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications: