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Support Specialist
Support retail applications to ensure system stability and minimal business disruption
Cairo, Cairo, Egypt
1 month ago
B.TECH
An Egyptian retailer specializing in consumer electronics and home appliances with a strong online presence and multiple physical stores.
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Application Support Engineer
We are seeking a technically proficient and proactive Application Support Engineer to join our team in Blabs. This role involves supporting key business applications, ensuring system stability, and providing timely issue resolution across retail operations, including POS, ERP, Fintech, and supply chain systems. Key Responsibilities:
- Provide L1 and L2 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms.
- Investigate, troubleshoot, and resolve application-related issues, ensuring minimal disruption to business operations.
- Collaborate with IT, business users to identify root causes and implement permanent fixes.
- Assist in deploying application updates, testing, performing UAT, and supporting go-live activities.
- Document solutions and maintain a knowledge base to support ongoing operations.
- Support data integration and flow between systems (e.g., POS, ERP, CRM, etc.).
- Conduct regular system health checks, monitor logs, and maintain system performance.
- Provide end-user training and support, training materials as needed.
About B.TECH
An Egyptian retailer specializing in consumer electronics and home appliances with a strong online presence and multiple physical stores.