We exist to create positive change for people and the planet. Join us and make a difference too!
Location: US Homebased
As the Service Delivery Manager for Digital Trust in the Americas, you will lead the delivery of high-quality assessment and assurance services across cybersecurity, privacy, and digital compliance frameworks—including ISO/IEC 27001, ISO/IEC 20000, ISO/IEC 22301, ISO/IEC 42001, NIST, CSA STAR, SOC 2, and HITRUST.
You will oversee a team of Client Managers (Auditors) and Associate Auditors (External Resources) to ensure our delivery excellence, operational scalability and impactful stakeholder outcomes for our Americas Operations. As a regional operational leader and subject matter expert in digital trust, you will also manage client engagements, optimize internal resources, as well as uphold financial and contractual compliance, collaborate closely with global delivery and commercial teams to drive customer satisfaction and business growth.
This role is pivotal to ensuring seamless operations and nurture trusted and strategic relationships across the Americas in such fast-growing environment. It requires a leadership style that aligns with BSI's core principles: fostering trust, anticipating the future, driving progress and delivering meaningful impact.
The position will be US homebase with up to 50% travel as needed to engage with key clients, attend events and support team activities within the region. A valid driver's license is required for this position.
Responsibilities:
To be successful in the role, you will have:
The guide salary for this role ranges from US$106,500.00 to US$140,000.00 per annum. Actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
In the USA, BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, company-matched 401k plan and company paid life insurances, 11 paid holidays and 4 weeks paid time off (PTO), plus a wide range of flexible benefits that you can tailor to suit your lifestyle.
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.