Intern – Training Operations

Intern – Training Operations

Join us and make a difference too! We exist to create positive change for people and the planet.

Reports to: Training Operations Team Leader – Training Admin UK, Ireland & South Africa

Location: Pretoria, South Africa

BSI is looking for an Intern – Training Operations based in Pretoria to join us and enable the successful delivery of our virtual, face-to-face, and distance learning programmes offered through the BSI Training Academy.

The role provides high-quality administrative and operational support across the full training lifecycle, helping to deliver a seamless experience for delegates, tutors, and internal stakeholders. As part of the UKI & South Africa Training Operations Team, you will contribute to operational efficiency, service excellence, and customer satisfaction across the EMEA region.

This is an excellent intern opportunity for a confident communicator and strong team player who is highly customer-focused and committed to delivering great service. You will gain valuable corporate experience within a multinational organisation, working in a fast-paced and collaborative environment.

This internship is a full-time, 12-month fixed-term contract position with a hybrid working arrangement of a minimum twice per week at our Pretoria office.

Key Responsibilities:

• Deliver a consistently high standard of service to internal and external customers of the Training function.
• Coordinate end-to-end training administration, including pre-course logistics, delegate communications, venue management, and onsite or virtual delivery arrangements.
• Act as a primary point of contact for delegates, tutors, and internal stakeholders, ensuring smooth and professional course delivery.
• Collaborate proactively with Sales, Marketing, Finance, and Delivery teams to support training operations and aligned business processes.
• Ensure all post-course activities are completed accurately and on time, including certification issuance, reporting, system updates, and documentation, in line with EMEA Operational Academy governance standards.
• Maintain a strong client-centric approach, responding to emails and telephone enquiries within established KPIs.
• Support continuous process improvement by identifying efficiencies and maintaining best practices across training operations.

To be successful in this role, you have:

• Previous experience in an administrative, operational, or customer-facing role.
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work effectively under pressure, proactive, resilient, and adaptable.
• Strong command of English, both written and verbal.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).

Essential criteria and qualifications:

Favourable National Diploma (P1 & P2 essential):

• Microbiology
• Food Technology
• Environmental Health
• Occupational Health and Safety

Listed below are the minimum requirements that you are required to meet:

• Citizen in the country of hire
• Should be based at the city of hire
• A relevant National Diploma qualification
• Have not worked full time (more than 1 year) in their field of study
• Currently in final year of the qualification or just completed studies

Mandatory Training offered during the internship:

• ISO45001 or ISO14001 Requirements (within 6 months)
• ISO45001 or ISO14001 Implementation (within 6 months)
• ISO45001 or ISO14001 Internal Auditor (within 6 months)
• ISO45001 or ISO14001 Lead Auditor (within 12 months)

At application, please ensure that you attach the following documents:

• CV
• Matric Certificate
• ID
• Academic Transcripts
• University letter confirming P1 and P2 requirements.

We're building an organisation that meets the challenges of tomorrow. Want to grow with us?

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.

We're focused on our future – and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives – and you'll take pride in what you do.

We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It's why, at BSI, we're committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.