Client Support Advisor - Remote Eligible

Client Support Advisor

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: Poland – Home based

Language requirements: Excellent written and verbal English language skills required.

BSI are unable to provide relocation or visa sponsorship for this vacancy.

Our Product Certification Team enables our clients & partners to access markets, comply with regulation and standards, innovate and differentiate through certification. We enable clients to create consumer confidence in their products & services, & gain access to global markets with our range of testing & certification services.

This role will support our clients in a pro-active way, with a "can do" approach and a collaborative, professional and positive manner.

The Role

Essential responsibilities in this position include:

• Deal with incoming and outgoing client calls.
• Collaborate with others to investigate & resolve queries/concerns/requests.
• Take ownership of cases and pro-actively work to resolve them and communicate effectively with our clients.
• Accurately maintain our client base and systems.
• Support business administration activities.

The Successful Candidate

The right person for this position will be:

• Responsive, reliable and take pride in their work and the satisfaction of our clients.
• Positive, collaborative and a problem solver.
• Pay attention to detail and be resilient.
• Able to work in an efficient and effective manner.
• Have business level English language skills – both written and verbal.

Desirable but not essential skills include:

• SAP experience

We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.