Bosch, Thermador & Gaggenau Home Appliance Service Technician

Bsh Home Appliances Corporation – Top Employer Us 2024

Tomorrow is our home.

At Bsh, people matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You belong here.

Bosch, Thermador & Gaggenau Licensed Home Appliance Service Technician

Seattle, Wa/ Full-time

Ready to get hands-on, solve problems, and make our customers lives easier?

Join our growing team as a home appliance service technician!

We're looking for skilled, customer focused technicians that are motivated to diagnose and repair Bsh appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you.

competitive pay + benefits + company vehicle + tools provided

Your Responsibilities

Travel to customers' homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.

Troubleshoot and diagnose mechanical and electrical issues and rectify as required.

Communicate clearly with customers and provide a positive service experience.

Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.

Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.

Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.

Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.

Ensure every job is completed with care, professionalism, and safety in mind.

Your Profile

High school diploma or GED equivalent with 3-5 years' experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.

Certification (journeyman level 07d electrical license recognized by the state of Washington) – required

Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.

Provide updates and progress to manager on service requests.

Proficient in Microsoft Office, including Outlook

Solid diagnostic, troubleshooting skills and proficient in basic math

Customer-first mindset and strong professional communication and written skills

Ability to explain repairs to customers in a logical manner

Must be a self-starter and ability to work independently with minimal supervision

Ability to maintain a company provided vehicle.

Valid driver's license and acceptable driving record

Ability to lift to 50 pounds or more.

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), healthcare and dependent care flexible spending accounts (FSA), and health savings account (HSA) participation starting on the first day of the calendar month following date of hire.

Wellness plan that allows participating employees to earn lower medical care premiums.

401(k) retirement plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.

Two weeks of paid vacation for all non-temporary status new hires below director level positions. Vacation entitlement increases based on years of service with Bsh.

Unlimited paid vacation for all director and above level positions.

The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (non-production line).

40 hours of paid personal leave (production line).

12 days of paid holidays per year (max 8 hours paid per day).

Adoption reimbursement program, perks at work, and Bsh employee purchase program.

Bsh provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further Information

Please visit career.bsh-group.com and learn about what makes Bsh a top employer!

Bsh is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, Bsh unleashes its full potential - EOE / AA employer.

This position is eligible for the employee referral bonus program.

We participate in e-verify.