Patient Services Rep Lead

Sports And Spine Patient Services Representative Lead

Join our team as a day shift, full-time Sports and Spine Patient Services Representative Lead in Pocatello, ID.

Thrive in a People-First Environment and Make Healthcare Better

• We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Portneuf Medical Center is a nationally recognized healthcare leader with 205 beds, serving as the region's Level II Trauma and tertiary care center and home to the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue.

Responsibilities:

• The Lead Patient Access Representative is the clinic's first impression for our patients.
• This role will focus on high levels of customer service by creating a welcoming and engaging environment for our patients.
• This position will coordinate the day-to-day operations at the front desk and act as the point of contact for patient complaints, and assist in resolving the issue in collaboration with the clinic manager.
• Our Patient Access team members will also process patient information required for admittance, dismissal, and claims management/insurance billing.

Qualifications:

• High school diploma or GED equivalent.
• 1 or more years' experience in customer service-focused roles.
• Ability to learn utilization of the Electronic Health Record (EMR) or other billing systems.
• Excellent communication skills.

Preferred Job Requirements:

• Associate's degree.
• Medical Office Administration Certification.