Sales & Service Customer Support, Part Time

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, worldwide more than +11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Responsibilities

This part-time role anchors daily operations for the India Sales & Service team. You'll partner closely with our existing admin colleague to ensure fast, accurate quotes and orders, compliant invoicing (GST/e invoicing/E Way Bills), reliable import & dispatch coordination, and clear customer communication. You will collaborate daily with Sales Managers, Service Engineers, Finance, Logistics and Freight Forwarders, and coordinate closely with our India leadership. This role also includes the responsibilities below:

Quotations & Customer Portals

• Prepare and upload quotations for spares, AMC, and one-visit service charges
• Upload customer quotations on respective portals

BIS-Related Jobs (INR for Contract/Service/Spares)

• Check and verify POs; request amendments if needed
• Create Sales Orders in SAP and apply changes
• Generate Delivery Notes, Proforma invoices, and Down Payment requests
• Create and send Tax Invoices; generate E-Way Bills
• Update all records in Excel sheets
• Follow up on payments via email reminders
• Arrange and coordinate staff for material dispatch
• Prepare special documentation for SEZ customers and send with dispatch
• Upload Invoice/E-Way Bill on customer portals and obtain acknowledgements
• Import Orders
• Raise stock and warranty POs to HQ (offline/online)
• Send order confirmations and coordinate import clearance
• Check stock and update SAP; process MIGO/MIRO

Finance Approvals & Follow-Ups

• Request vendor creation forms with supporting documents; verify and forward to Accounts
• Follow up with Accounts for vendor payments
• Handle GST-related queries and documentation
• Send customer creation forms for spares/AMC contracts; follow up for correctness
• Forward customer creation updates to AR and provide outstanding payment updates
• Seek approvals from Finance Controller for imports and invoice cancellations
• Coordinate with Freight Forwarder for timely clearance of goods

Local Vendor Material

• Obtain quotations and create SAP Purchase Orders after approvals
• Issue orders to vendors and coordinate shipping
• Process vendor payments and follow up with Finance
• Month Closing Activities
• Update Due Billing List and perform inventory closing
• Complete e-invoicing workflow: create SAP invoices, update Excel sheets, upload to portal, resolve errors

Quarter Closing Activities

• Conduct physical inventory counting and verification
• Work on open contracts pending for billing

Additional Responsibilities:

• Prepare Delivery Challans and pack spare parts
• Dispatch demo systems and coordinate export documentation (invoice/BOE/AWB)
• Track couriers and maintain stock records (stock-and-sale/warranty)
• Support inventory audits and maintain filing/stationery
• Perform outdoor visits for deliveries, bank work, and tender submissions
• Handle demo instrument dispatch and maintenance in application lab
• Support exhibitions and customer seminars
• Maintain service records and reports.

Qualifications

Experience:

• Minimum 2 years in administration, sales operations, or service coordination
• Prior exposure to SAP (Sales & MM modules) including MIGO/MIRO transactions

Technical Skills:

• Proficiency in MS 365 (Excel, Outlook, Teams)
• Familiarity with Indian compliance processes: GST, e-invoicing, E-Way Bills, SEZ documentation
• Ability to manage customer portals and upload documents accurately

Communication:

• Clear written and spoken English
• Hindi/Marathi proficiency is an advantage for local coordination

Organizational Skills:

• Strong attention to detail and accuracy
• Ability to prioritize tasks and meet deadlines under time-sensitive conditions
• Customer Orientation:
• Professional and empathetic approach in handling customer queries and internal stakeholders

Additional Plus:

• Knowledge of import/export documentation and coordination with freight forwarders
• Experience in inventory management and month/quarter closing activities.
• Behavioral: Proactive, dependable, customer-focused, strong follow-through.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.